Hi @Austin_Barrington,
We are currently working on a TSM to 3.0 document. There have been quite a few changes with regards to the underlining storage engine. If you do not wish to upgrade yet we can provide a TSM account. Please make sure you contact support.
New accounts were created due to a bug within the redirect feature which was solved on the 11th.
With regards to why we couldn’t just move you:
Hi @Jerry1333,
Unfortunately, it’s currently not a simple process for us to merge thousands of users into new clusters. We helped manually move many of our customers who asked to move across to a new cluster. We also have to be careful legally for certain regions such as Belgium as this can be in direct violation of GDPR. Again no amount of excuses or explanations will now solve the damage caused. We are trying our best to help anyone whos been affected to continue with us if they wish to.
Again I am ever so sorry for the data loss. Let me know if you have any further questions.
