Failed to load tag keys error on influxdb UI

InfluxDB 2
1

run into this erro on influxDB UI >> Data explorer :

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i try to look into service status and doing influxd start throws this error:

influxd             
2024-10-28T08:09:49.995656Z     info    Welcome to InfluxDB     {"log_id": "0sWYctfl000", "version": "v2.7.6", "commit": "3c58c06206", "build_date": "2024-04-12T21:51:21Z", "log_level": "info"}
2024-10-28T08:09:50.951375Z     error   Failed opening bolt     {"log_id": "0sWYctfl000", "error": "unable to open boltdb: timeout"}
Error: unable to open boltdb: timeout
See 'influxd -h' for help

any help with this ? thanks