Hi @webstab,
Again firstly I am ever so sorry for your loss of trust. We are still investigating the cause of why some users didn’t receive notifications. Moving forward let me help you with the next steps:
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Data recovery is still in process. If you where part of the Belgium customer you will receive the last 90 days of your data. Support will email you directly once this process is ready.
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To continue using InfluxDB Cloud you have two options. You can either sign up for a new InfluxDB Serverless Account via the account creation screen: InfluxDB Cloud . Note this will sign you up to a 3.0 account. If you are not ready to move to a 3.0 account and wish to remain on TSM let me know and I can look into that for you.
If you have a chance to jump into the community slack that also helps as we can work through any sensitive data topics via DM.
Thanks,
Jay
