Can 100% agree with @Julienfastre, we’ve checked every possible email on our side and there is absolutely no mention of the closure.
Influx Cloud, as a data-storage service and data-management service, needs to do a lot more than “understand” and be “ever so sorry”, you need to communicate clearly with customers, and actually store and manage the data responsibly and reliably.
Looking forward to your resolving of this issue.