IT Infrastructure Development
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
► Developed the framework of IT department according to the best standards (TOGAF 9.1) and practices (ITIL, ITSM, Cobit5) with Project Management standards.
► Established the IT framework across seven countries for the group of companies.

Certifications
‾‾‾‾‾‾‾‾‾‾‾‾‾
► ITIL, TOGAF 9.1 (ongoing), COBIT 5 (Training) Brain bench.

Business Process
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
► SLA’s (Internal & External stakeholders and vendors/suppliers), Change Management and Operations, ICT system lifecycle, forecast, and Team leadership.

IT/Technical Skills
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
► Can establish the full IT structure from scratch to the operational level.
► Excellent knowledge and coaching of Microsoft Products.
► Help Desk/Support System (Application, Network, Servers, Web, Printers, Scanners, Backup, DRP, BCP)
► Microsoft Azure/Office 365 Implementation and Administration, VMware, Hyper-V
► Expert level - Microsoft Office, Office 365, Key Notes
► Networking (Cisco, Wireless Technology, Firewall, Proxy), SAN, NAS
► AD, DHCP, DFSR, Server Management, RDS, WDS, SCCM
► Physical Security (CCTV, DVR, IP CAM), Access Control System (Door Access)
► IP Security (Firewall, Router, Wireless)
► Web Portal, Domain Portal, Cloud Infrastructure
► Hardware (Troubleshooting, Upgrade, Installation) Including Server, PC, and MAC
► Aruba / Aruba Central (HP), UNMS, UCRM, Unifi (Ubiquiti) and Cisco product support

Communication system
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
► Implemented Cisco BE6000 communication system over TCP/IP.

Project Management
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
► Completed Microsoft Siebel data cleansing, Microsoft Tech support, Samsung EDS, Nokia EDS, Nokia MSP, Hershey ME Web development, Dubai Government Projects successfully.

Budget management
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
► Reduced the overall cost of the IT department while maintaining the quality of our service.