# Unauthorized access the Influxdb 2 OSS UI with the current credentials

**URL:** https://community.influxdata.com/t/unauthorized-access-the-influxdb-2-oss-ui-with-the-current-credentials/31727
**Category:** InfluxDB 2
**Created:** [October 5, 2023, 2:18pm UTC](https://community.influxdata.com/t/unauthorized-access-the-influxdb-2-oss-ui-with-the-current-credentials/31727 "2023-10-05T14:18:18Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![Integradora\_Felipe](https://avatars.discourse-cdn.com/v4/letter/i/ecc23a/32.png) [@Integradora\_Felipe](https://community.influxdata.com/u/Integradora_Felipe)
#### Post date: [October 5, 2023, 2:18pm UTC](https://community.influxdata.com/t/unauthorized-access-the-influxdb-2-oss-ui-with-the-current-credentials/31727/1 "2023-10-05T14:18:19Z")

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When i tried to logging into the Influx 2 OSS UI with the admin credentials, I got an error with the message: “unauthorized access” The complete message is:

On the cmd:

2023-10-05T14:13:11.755451Z error api error encountered {“log\_id”: “0k\_apTrl000”, “handler”: “session”, “error”: “unauthorized access”}

On the UI interface:

 ![image](https://us1.discourse-cdn.com/flex023/uploads/influxdata/original/2X/b/b2ecb196f25d57e5beb6291e1b30656a3f675610.jpeg)

Anybody would help me?

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### Author: ![Anaisdg](https://sea1.discourse-cdn.com/flex023/user_avatar/community.influxdata.com/anaisdg/32/6401_2.png) [@Anaisdg](https://community.influxdata.com/u/Anaisdg)
#### Post date: [October 13, 2023, 4:51pm UTC](https://community.influxdata.com/t/unauthorized-access-the-influxdb-2-oss-ui-with-the-current-credentials/31727/2 "2023-10-13T16:51:13Z")

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Hello @Integradora_Felipe,  
Welcome!  
I’m not sure…what level user are you?  
What region is your account in?  
I might suggest contacting premium support if you’re a paying customer  
[https://support.influxdata.com/s/](https://support.influxdata.com/s/)

Otherwise can you please message me your email associated with the account and the region?

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### Author: ![Jarda\_K](https://sea1.discourse-cdn.com/flex023/user_avatar/community.influxdata.com/jarda_k/32/10922_2.png) [@Jarda\_K](https://community.influxdata.com/u/Jarda_K)
#### Post date: [March 13, 2024, 9:21am UTC](https://community.influxdata.com/t/unauthorized-access-the-influxdb-2-oss-ui-with-the-current-credentials/31727/3 "2024-03-13T09:21:50Z")

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Same problem.

 ![image](https://us1.discourse-cdn.com/flex023/uploads/influxdata/original/2X/c/c963b6b900f05293e1164a45f0e0ffb0fb3e28d3.jpeg)  
I upgraded to latest version and can not log in. When I stop server and run it manually, then I can login, but running it as service do not work.  
In log there is error:  
lvl=error msg=“api error encountered” log\_id=0num0cRW000 handler=session error=“unauthorized access”