# InfluxCloud 2 Beta - Account wiped, now cannot write values

**URL:** <https://community.influxdata.com/t/influxcloud-2-beta-account-wiped-now-cannot-write-values/9984>\
**Category:** InfluxDB 2\
**Tags:** influxdb-cloud-2-0\
**Created:** [June 3, 2019, 4:31pm UTC](https://community.influxdata.com/t/influxcloud-2-beta-account-wiped-now-cannot-write-values/9984 "2019-06-03T16:31:43Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![asthomas](https://avatars.discourse-cdn.com/v4/letter/a/e36b37/32.png) [@asthomas](https://community.influxdata.com/u/asthomas)\
**Post date:** [June 3, 2019, 4:31pm UTC](https://community.influxdata.com/t/influxcloud-2-beta-account-wiped-now-cannot-write-values/9984/1 "2019-06-03T16:31:43Z")

</div>

Some time between May 31 and June 3 my Beta 2 account was wiped. All configuration and data was removed, including buckets and tokens. That is no problem - I can recreate that easily enough.

Now, however, I cannot write data to my newly created bucket. I have tried a bucket-specific token, an all-buckets token and an all-access token. All of them produce the same result:

```auto
{"code":"forbidden","message":"insufficient permissions for write","op":"http/handleWrite"}

```

I can tell that the token is recognized, because if I use a non-existent token I get this message instead:

```auto
{"code":"unauthorized","message":"unauthorized access"}

```

Do you have any suggestions about how to fix this?

---

<div class="post-metadata">

**Author:** ![asthomas](https://avatars.discourse-cdn.com/v4/letter/a/e36b37/32.png) [@asthomas](https://community.influxdata.com/u/asthomas)\
**Post date:** [June 3, 2019, 8:09pm UTC](https://community.influxdata.com/t/influxcloud-2-beta-account-wiped-now-cannot-write-values/9984/2 "2019-06-03T20:09:09Z")

</div>

Oops. This was user error.

I logged into Influx Cloud 2 Beta with my Influx Cloud 1 credentials. When I use the proper credentials then everything is as it was.